Refund policy

Effective Date: 2026

Thank you for shopping with Microbiome Labs.

We value every customer's experience and aim to provide reliable products and service. Please review our return and refund guidelines below.

Order Cancellation

Orders can be canceled within a short period after purchase if the order has not yet entered the fulfillment process.

Once an order has been processed or shipped, cancellation requests may not be accepted. Customers may contact our support team as soon as possible for assistance.

Return Eligibility

We accept return requests under the following conditions:

• The item was received damaged, incorrect, or incomplete.
• The customer contacts us within 7 days after delivery.
• The product remains unopened, unused, and in its original packaging.
• Proof of purchase or order information is provided.

For product safety and quality considerations, opened or used items may not be eligible for return.

Return Process

To request a return, please contact our customer support team:

Email: 22chbcxz@gmail.com

Please include:

• Order number
• Customer name
• Product details
• Reason for return
• Photos if the item arrived damaged or incorrect

Customers should wait for return approval instructions before sending items back.

Refund Processing

Once returned items are received and inspected, approved refunds will be processed to the original payment method.

Please allow 5–10 business days for your payment provider to complete the transaction.

Shipping fees are non-refundable unless the return is caused by an incorrect or damaged shipment.

Damaged or Incorrect Orders

If you receive an item that is damaged or different from your order, please contact us within 7 days of delivery.

We will review the request and provide an appropriate solution.